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Option to switch between accounts not appearing

Discussion in 'Site Technical Help & Feedback' started by Arro, Mar 10, 2016.

  1. Arro

    Arro New Member

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    We were gone from IO for a couple weeks, during which the site received a server change. Upon logging back in we discovered that the avatars for both the system account and my subaccount were gone, and started rectifying that. The only problem is that we've been unable to log into this account to change my avatar--in fact, the option to do so seems to have disappeared completely. Is this a problem that other people are experiencing? And is there any way to rectify this ourselves?
     
  2. Falah

    Falah aka the Chiaroscuro

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    It's actually vanished on our end as well just now. I'll take a look in the settings, and if I can't find it, I'll ring up the server admins.
     
  3. Falah

    Falah aka the Chiaroscuro

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    EDIT: Actually, looks like there's some weirdness going on. Time for debugging.
     
  4. The Ensemble

    The Ensemble New Member Mixed-Origin System

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    Good to see it's not just me being my usual unobservant self, lol. Thanks for looking into it! -Sharu
     
  5. Falah

    Falah aka the Chiaroscuro

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    Okay, it's fixed for real now. The plugin was updated recently and we had to check it for security holes. The good news is that we didn't find any--the bad news is that clicking on other people's subaccounts DOES bring up a "Login as User" link. Fortunately, that link doesn't work if it's not your subaccount (it takes you to an error page instead), but it's good to know it's there so we can, well, let people know it's there, and that it's nothing to worry about. Though damned if we're not going to try and get rid of it, regardless.

    Thanks for letting us know. :)
     
  6. Arro

    Arro New Member

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    I see. Good luck trying to figure that out, and thank you for fixing the problem so quickly.